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[Job Description] - Implement Global SW Company defined sales enablement plans ? including yearly strategy plans, activities, results, communication plan and measurable outcomes. - Figure out training needs by observing sales interactions; studying trending areas of improvement as identified through the quality programs, OKR results in reports. - Proactively communicate regular status reports/briefings highlighting outcomes based on established critical metrics. - Govern implementation of global enablement programs for the target sales audience; lead and manage the regional implementation of these end-to-end - Actively partner with Company for any regional customization of training materials - Establish critical metrics in alignment with leadership to drive performance of the enablement team and use data to drive decision making. - Regularly update senior leadership and collect new requirements in line with the strategy. - Effectively collaborate on training plans and deliveries in close partnership with other team members - Govern the regional team to align with Company enablement strategies, key business OKRs (Objective and Key Result) and drive uniform messaging. - Staying abreast of the industry trends and bringing deep expertise, innovation to functional areas - Work with the quality team and use root cause analysis to suggest corrective and preventive actions to the operations management team to continually enhance the customer experience. - Maintain reports and data to keep track of training effectiveness and performance.
[Requirements] - Min. 5+ years’ experience in contact center industry - Min. 2+ years’ experience leading sales LOB in contact center industry - Strong understanding of training & quality in contact center industry - Robust experience of driving key sales metrics - Strong data analysis and reporting skill - Business Level English skills
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