담당업무

O After Sales Service Management

- Actively participate in Customer Service process updates and improvements for better client experiences in boutiques

- Control After Sales Service workflow so that customer’s commitments are met and up to date job status is accurately documented

- Coordinate & communicate with technical service provider and boutiques

- Work in accordance with company practices and procedures and generally accepted business and technical standards

- Managing parts as required for both repair shop and field service

- Complete reports and other tasks/assignments as required

- Communicate to make workflow smooth with the related parties (HQ, AP, BTQs, Vendors etc.)

- Communicate and follow up the legal documents with the government agency

- Identify training & coaching needs through boutique visits when necessary

O Customer Service Management

- Management of external partner, KCSC(Korea Customer Service Center) to meet the service standards

- Review the monthly report and provide correct guidelines and feedback to ensure the quality of service, to clients and boutiques

- Provide relevant training for better client service and maintaining excellent service level

- Follow up open cases with clients and related teams to ensure cases close in timely manner

- Take actions on VOC performance and client feedback/complaints to improve client service

- Drive continuous improvement for customer experience

- Lead KCSC projects in line with APAC and HQ.

자격요건

ㆍ학력 : 대졸이상

ㆍ경력 : 경력5년↑

- Degree holder /Diploma

- Minimum 5 years’ experience in client service, call center, retail or retail management area with successful track record, preferably gained from high end luxury retail industry

- Good command of written and spoken English (Preferred)

- Strong passion client service excellence

- Ability to handle call objectively, when speaking with clients who may be irate; ability to handle client

- Knowledge of Client Relationship management, e-mail response

- Organized and work independently with minimal supervision

- Excellent interpersonal skills 

- Strong problem-solving skills

- Possess warm and elegant voice

우대사항

ㆍ영어가능자

ㆍ유관업무 경력자