Warranty Process/Claim management, Reporting and Coaching
- Proper and accurate Service contract, W&G and bodybuilder(external channel, e.g SGT, HYVA) claim processing on the base of warranty & goodwill guideline and manual
- Arrange claim cost reimbursement for each service dealer and cross check with finance & control team to ensure accuracy
- Monitor the warranty/goodwill & service contract damage and repair activities.
- Plan and implement controlling cases to assure correct claim process for all dealers.
- Identify issues in warranty controlling by analysis of claim trend.
- Implement HQ controlling issues into market and report them to HQ.
- Operation of the warranty inspection for warranty parts
- Warranty KPI are monitored and reported on a regular basis
External Regulatory Affairs
1. Recall & service measure (product liability) management followed by regular upload to government server
2. Product quality feedback and coordination
- Collection & edition of Distributor service bulletins, followed by regular upload to government server
- Documentation & administrative follow-up of particular vehicle accident & fire investigation, followed by upload to government server - External regulatory communication & mitigation channel
- Administrative F/up for recall notice, channel for replying to safety related investigation or questions from MOLIT & KATRI on all range commercial vehicles - Mitigate to defend brand image and reputation on conflict caused by customers who raise product quality and liability issues
- Reinforced regulatory monitoring and deriving action plan - Participation in public hearing session held by Government
- Preventive action plan taken to actively comply with the regulation to be newly created or amended by MOLIT, KATRI
- Cooperation with internal homologation team to derive best idea or plan